Returns & Exchanges

Thank you for choosing Openwood for your furniture needs. We take pride in providing high-quality products and exceptional customer service.

This Return and Refund Policy outlines the guidelines and procedures for returning and requesting replacements for damaged parts.

Returns and Replacements: If you receive a furniture item that is damaged or has a manufacturing defect, we offer a free replacement for the damaged part. We understand that accidents can happen during transit or assembly, and we want to ensure your satisfaction with our products.

To initiate a replacement request, please contact our customer support team within 48 hours of receiving your order. You can reach us at our contact number: 03011118855.

Kindly provide the order details, including the product name, order number, and a clear description or image of the damaged part. Our team will assess your request and guide you through the process.

Please note that the warranty period for damaged parts is 48 hours from the date of delivery. Within this time frame, we will provide the replacement part free of charge. However, any damages reported after the warranty period will not be eligible for free replacements. Replacement part will be shipped within 7 days.

Refunds: At Openwood, we do not offer refunds for our products. Since we manufacture furniture items based on customer demand, we are unable to accept returns for reasons other than damaged or defective parts covered under the warranty. We encourage you to carefully review your order before making a purchase decision to ensure that the selected products meet your requirements.

Our team is available to answer any questions or concerns you may have regarding our products before you place an order. We are committed to providing accurate product information and assisting you in making informed decisions.

Please keep in mind that certain circumstances, such as differences in color perception or personal preferences, may occur due to variations in monitor settings or natural variations in materials. We strive to provide detailed descriptions and images to help you make the best choice for your needs.

Contact Us: If you have any questions or need assistance with a return or replacement request, please don’t hesitate to contact our customer support team. We are available to assist you and ensure your satisfaction with our products and services.

Phone: 03011118855 Email: Support@openwood.pk

10am to 10pm (Mon – Sat)

We appreciate your understanding of our Return and Refund Policy. Your feedback is valuable to us as we continuously strive to improve our products and services.

Last updated: Feb 21, 2024