Terms & Conditions

This website is owned and operated by Openwood. Our registered office is at Bhawalnagar Road, Near Vital Petrol Pump, Haroonabad.

We offer this website, including all information, tools, products and services available from it, to you the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

If you have any problems placing your order on our website, or require support after placing an order, please call us on 0301 111 8855 or email support@openwood.pk.

1. Definitions

Openwood refers to the online wooden furniture brand and the website operated by Openwood.
User refers to any individual or entity accessing or using the Openwood website.
Products refer to wooden furniture items available for purchase on the Openwood website.

2. Use of the website

Access. By accessing the Openwood website, you affirm that you are at least 18 years old or have the legal capacity to enter into binding contracts.

Account. You may need to create an account to access certain features or make purchases. You are responsible for maintaining the confidentiality of your account information and agree to accept responsibility for all activities that occur under your account.

User conduct. You agree to use the Openwood website in compliance with all applicable laws and regulations. You will not engage in any unlawful, fraudulent or abusive activity while using our website.

3. Product information

Accuracy. Openwood strives to provide accurate and up-to-date information regarding its products, including descriptions, pricing and availability. However, errors, inaccuracies or omissions may occur. Openwood reserves the right to correct any errors, inaccuracies or omissions and to change or update product information without prior notice.

Images. Product images displayed on the Openwood website are for illustrative purposes only. The actual product may vary in appearance, colour and dimensions.

4. Ordering and payment

Placing orders. When placing an order on the Openwood website, you are making an offer to purchase the selected products. Openwood reserves the right to accept or decline your offer for any reason.

Pricing and payment. All product prices are listed in the currency specified on the website. Openwood accepts various payment methods, as specified on the website.

Order confirmation. Once your order is successfully placed, you will receive an order confirmation by email. This confirmation does not guarantee acceptance of your order but serves as acknowledgement that we have received it.

Cancellation. Once your order status has changed to “processing” following payment confirmation, the order can no longer be cancelled.

5. Delivery

Shipping. Openwood will arrange for shipment of the products to the delivery address you provide during the ordering process. The shipping terms and conditions are specified in our Shipping Policy.

Delivery time. While Openwood aims to deliver products within the estimated timeframe, delays may occur due to unforeseen circumstances. Openwood is not liable for any such delays.

6. Returns, refunds and claims

Return policy. Openwood has a return policy that outlines the conditions for returning products. Please refer to our Returns & Exchanges policy for detailed information.

Refunds. If eligible, refunds will be processed in accordance with the return policy. Openwood reserves the right to refuse refunds or offer alternative solutions based on the circumstances.

Claims. Openwood will not be responsible for any damage caused, directly or indirectly, by any of its products. No claim will be permissible for damage caused by the product breaking or cracking.

7. Intellectual property

All intellectual property rights, including trademarks, logos and designs displayed on the Openwood website, are the property of Openwood. Users are prohibited from using, reproducing or distributing any intellectual property without prior written consent from Openwood.

8. Limitation of liability

Disclaimer. Openwood strives to provide accurate and reliable information on its website. However, the website and its contents are provided on an “as is” and “as available” basis. Openwood does not guarantee the accuracy, completeness or reliability of any information, product or service provided on the website.

Limitation of liability. To the maximum extent permitted by law, Openwood and its affiliates, employees, agents or representatives shall not be liable for any direct, indirect, incidental, consequential or punitive damages arising out of or related to the use or inability to use the Openwood website, products or services.

Indemnification. You agree to indemnify and hold Openwood and its affiliates, employees, agents or representatives harmless from any claims, damages, losses, liabilities, costs or expenses (including legal fees) arising out of or related to your use of the Openwood website, products or services, or any violation of these terms and conditions.

9. Privacy

Openwood respects your privacy and handles personal information in accordance with its Privacy Policy. By using the Openwood website, you consent to the collection, use and disclosure of your personal information as described there.

10. Termination

Openwood reserves the right to terminate or suspend your access to the website, products or services, with or without cause and without prior notice. Upon termination, all provisions of these terms and conditions that are intended to survive termination shall remain in full force and effect.

11. Governing law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to its conflict of laws principles. Any disputes arising out of or related to these terms and conditions, the Openwood website, products or services shall be subject to the exclusive jurisdiction of the courts located in Haroonabad.

12. Amendments

Openwood reserves the right to modify, amend or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on the Openwood website. It is your responsibility to review these terms and conditions periodically. By using the Openwood website, products or services after any amendments, you acknowledge and accept the modified terms and conditions.

These terms and conditions constitute the entire agreement between you and Openwood regarding your use of the website, products and services. If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.