Thank you for choosing Openwood. We are committed to providing you with high-quality products and excellent customer service. This Shipping Policy outlines the shipping process and timelines for your order.
Order processing time
Upon receiving your order, our team will process it within 5 to 7 business days. This processing time is necessary to prepare and finish your selected furniture items for shipment.
Shipping time
Once your order has been processed and is ready for shipment, the shipping time will vary based on your location. On average, our shipping time ranges from 3 to 5 business days. This estimate is subject to factors beyond our control, such as unforeseen weather conditions or delays in transit.
Order tracking
To keep you informed about the status of your order, we provide a tracking number once your order has been shipped. You can follow your parcel on our tracking page or on the shipping carrier’s own website.
Shipping methods
We work with trusted shipping partners to ensure safe and reliable delivery of your furniture items. The specific carrier is determined by the size and weight of your order, and may be a ground shipping service, a freight carrier or a specialised furniture delivery company.
Shipping rates
Shipping rates are calculated based on the size, weight and destination of your order. The shipping charges are displayed during checkout before you complete your purchase. Please note that certain remote locations may incur additional shipping fees due to their distance from our distribution centres.
Shipping restrictions
While we strive to provide worldwide shipping, there may be certain limitations or restrictions on delivering our furniture items to specific regions or countries. If we are unable to deliver to your location, we will notify you promptly and provide any available alternatives or solutions.
Damage in transit
We take great care in packaging and handling your furniture items to ensure they arrive in perfect condition. In the rare event that your order arrives damaged or with a manufacturing defect, please contact our customer support team within 48 hours of delivery. We will work with you to resolve the issue and arrange a replacement or repair.
Returns or exchanges for personal preference or for non-defective items are subject to our Returns & Exchanges policy. Please review it for detailed information on the return process and eligibility.
Questions about your delivery
If you have any further questions or require assistance regarding this Shipping Policy, please contact our customer support team on 0301 111 8855 or at support@openwood.pk. We are here to help.
