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Shipping Policy

Thank you for choosing Openwood for your furniture needs. We are committed to providing you with high-quality products and excellent customer service. This Shipping Policy outlines the details regarding the shipping process and timelines for your orders.

Order Processing Time: Upon receiving your order, we strive to ensure a smooth and efficient processing experience. Our dedicated team will process your order within 5-7 business days. Please note that this processing time is necessary to prepare your selected furniture items for shipment.

Shipping Time: Once your order has been processed and is ready for shipment, the shipping time will vary based on your location. On average, our shipping time ranges from 3-5 business days. However, please understand that this estimate is subject to factors beyond our control, such as unforeseen weather conditions or delays in transit.

Order Tracking: To keep you informed about the status of your order, we will provide you with a tracking number once your order has been shipped. You will be able to track your package using the provided tracking number through our website or the designated shipping carrier’s website.

Shipping Methods: At Openwood, we work with trusted shipping partners to ensure safe and reliable delivery of your furniture items. The specific shipping carrier will be determined based on the size and weight of your order. We may utilize ground shipping services, freight carriers, or specialized furniture delivery companies, depending on the nature of your items.

Shipping Rates: Shipping rates are calculated based on the size, weight, and destination of your order. The shipping charges will be displayed during the checkout process before you complete your purchase. Please note that certain remote locations may incur additional shipping fees due to their distance from our distribution centers.

Shipping Restrictions: While we strive to provide worldwide shipping, there may be certain limitations or restrictions on delivering our furniture items to specific regions or countries. If we are unable to deliver to your location, we will notify you promptly and provide any available alternatives or solutions.

Shipping Damage and Returns: We take great care in packaging and handling your furniture items to ensure they arrive in perfect condition. In the rare event that your order arrives damaged or with manufacturing defects, please contact our customer support team within 48 hours of delivery. We will work with you to resolve the issue and arrange for a replacement or repair.

Please note that any returns or exchanges due to personal preferences or non-defective items may be subject to our Return Policy. Kindly review our Return Policy for detailed information regarding the return process and eligibility.

If you have any further questions or require assistance regarding our Shipping Policy, please don’t hesitate to contact our customer support team. We are here to help and ensure your shopping experience with Openwood is exceptional.

Last updated: July 17, 2023

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