Thank you for choosing Openwood for your furniture needs. We take pride in providing high-quality products and exceptional customer service. This policy outlines the guidelines and procedures for returning products and requesting replacements for damaged parts.
Replacements for damaged or defective parts
If you receive a furniture item that is damaged or has a manufacturing defect, we offer a free replacement for the damaged part. If the damaged part is repairable, our representative will visit your location and repair it there. We understand that accidents can happen during transit or assembly, and we want to ensure your satisfaction with our products.
How to request a replacement
To initiate a replacement request, please contact our customer support team on 0301 111 8855. Kindly provide your order details, including the product name, order number, and a clear description or image of the damaged part. Our team will assess your request and guide you through the process.
Warranty period
The warranty period for damaged parts is 30 days from the date of delivery. Within this time frame we will provide the replacement part free of charge. Damage reported after the warranty period will not be eligible for a free replacement. Replacement parts are shipped within 7 days.
Damage caused by water is not covered under warranty.
Refunds
At Openwood, we do not offer refunds for our products. Since we manufacture furniture items based on customer demand, we are unable to accept returns for reasons other than damaged or defective parts covered under the warranty. We encourage you to carefully review your order before making a purchase decision to ensure that the selected products meet your requirements.
Before you order
Our team is available to answer any questions or concerns you may have regarding our products before you place an order. We are committed to providing accurate product information and assisting you in making informed decisions.
Please keep in mind that certain circumstances, such as differences in colour perception or personal preferences, may occur due to variations in monitor settings or natural variations in materials. We strive to provide detailed descriptions and images to help you make the best choice for your needs.
Contact us
If you have any questions or need assistance with a return or replacement request, please do not hesitate to contact our customer support team. We are available to assist you and ensure your satisfaction with our products and services.
Phone: 0301 111 8855
Email: support@openwood.pk
10:00 AM to 8:00 PM (Mon – Sat)
We appreciate your understanding of our Return and Refund Policy. Your feedback is valuable to us as we continuously strive to improve our products and services.
