Terms & Conditions

  Introduction
a. This website is owned and operated by us. Our registered office is at Muslim Colony Road, Haroonabad.

b. We offer this website, including all information, tools, products and services available from this website
to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated
here.

c. If you have any problems placing your order on our website, or require support after placing an order
through our website, please contact us by calling us on 0301 111 8855 or send us an email on
support@openwood.pk.

1. General Terms

1.1. OpenWood: OpenWood refers to the online wooden furniture brand and the website operated by OpenWood.

1.2. User: User refers to any individual or entity accessing or using the OpenWood website.

1.3. Products: Products refer to wooden furniture items available for purchase on the OpenWood website.

2. Use of Website

2.1. Access: By accessing the OpenWood website, you affirm that you are at least 18 years old or have the legal capacity to enter into binding contracts.

2.2. Account: You may need to create an account to access certain features or make purchases. You are responsible for maintaining the confidentiality of your account information and agree to accept responsibility for all activities that occur under your account.

2.3. User Conduct: You agree to use the OpenWood website in compliance with all applicable laws and regulations. You will not engage in any unlawful, fraudulent, or abusive activities while using our website.

3. Product Information

3.1. Accuracy: OpenWood strives to provide accurate and up-to-date information regarding its products, including descriptions, pricing, and availability. However, errors, inaccuracies, or omissions may occur. OpenWood reserves the right to correct any errors, inaccuracies, or omissions and to change or update product information without prior notice.

3.2. Images: Product images displayed on the OpenWood website are for illustrative purposes only. The actual product may vary in appearance, color, and dimensions.

4. Ordering and Payment

4.1. Placing Orders: When placing an order on the OpenWood website, you are making an offer to purchase the selected products. OpenWood reserves the right to accept or decline your offer for any reason.

4.2. Pricing and Payment: All product prices are listed in the currency specified on the website. Payment must be made in full at the time of ordering. OpenWood accepts various payment methods, as specified on the website.

4.3. Order Confirmation: Once your order is successfully placed, you will receive an order confirmation via email. This confirmation does not guarantee acceptance of your order but serves as acknowledgement of the receipt of your order.

4.4 Once your order status changed to “processing” after your payment confirmation than you cannot cancel the order

5. Delivery

5.1. Shipping: OpenWood will arrange for the shipment of the products to the delivery address provided by you during the ordering process. The shipping terms and conditions are specified on the OpenWood website.

5.2. Delivery Time: While OpenWood aims to deliver products within the estimated timeframe, delays may occur due to unforeseen circumstances. OpenWood is not liable for any such delays.

6. Returns / Refunds / Claims

6.1. Return Policy: OpenWood has a return policy that outlines the conditions for returning products. Please refer to the return policy section on the OpenWood website for detailed information.

6.2. Refunds: If eligible, refunds will be processed in accordance with the return policy. OpenWood reserves the right to refuse refunds or offer alternative solutions based on the circumstances.

6.3. Openwood will not be responsible for any of the damage caused (directly or indirectly) by any of its products. No Claim will be permissible for the damage caused by breaking or being cracked by the product.

7. Intellectual Property

7.1. Ownership: All intellectual property rights, including trademarks, logos, and designs, displayed on the OpenWood website are the property of OpenWood. Users are prohibited from using, reproducing, or distributing any intellectual property without prior written consent from OpenWood.

8. Limitation of Liability (continued)

8.1. Disclaimer: OpenWood strives to provide accurate and reliable information on its website. However, the website and its contents are provided on an “as-is” and “as available” basis. OpenWood does not guarantee the accuracy, completeness, or reliability of any information, product, or service provided on the website.

8.2. Limitation of Liability: To the maximum extent permitted by law, OpenWood and its affiliates, employees, agents, or representatives shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use or inability to use the OpenWood website, products, or services.

8.3. Indemnification: You agree to indemnify and hold OpenWood and its affiliates, employees, agents, or representatives harmless from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising out of or related to your use of the OpenWood website, products, or services, or any violation of these terms and conditions.

9. Privacy Policy

9.1. Privacy: OpenWood respects your privacy and handles personal information in accordance with its Privacy Policy. By using the OpenWood website, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.

10. Termination

10.1. Termination: OpenWood reserves the right to terminate or suspend your access to the website, products, or services, with or without cause and without prior notice. Upon termination, all provisions of these terms and conditions that are intended to survive termination shall remain in full force and effect.

11. Governing Law and Jurisdiction

11.1. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of Islamic Republic of Pakistan, without regard to its conflict of laws principles.

11.2. Jurisdiction: Any disputes arising out of or related to these terms and conditions, the OpenWood website, products, or services shall be subject to the exclusive jurisdiction of the courts located in Haroonabad.

12. Amendments

12.1. Amendments: OpenWood reserves the right to modify, amend, or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on the OpenWood website. It is your responsibility to review these terms and conditions periodically.

By using the OpenWood website, products, or services after any amendments, you acknowledge and accept the modified terms and conditions.

These terms and conditions constitute the entire agreement between you and OpenWood regarding your use of the website, products, and services. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

If you have any questions or concerns about these terms and conditions, please contact OpenWood customer support [support@openwood.pk].